08 May 2009

Verizon has awful customer service!

As anyone who has had to call Verizon can probably attest to ...


And for a phone company, the call quality of their customer service sucks -- as they transfer you from one call centre to another, the voice quality gets progressively worse and worse.

Perhaps the poor line call quality is intentional - so that after an hour and being bounced from one call centre to another, you're forced to disconnect and try again because everything becomes unintelligible.

Even though you enter in your "BTN" number, you get sent to a call centre on the other side of the country just to be sent back...

I am so tempted to just cancel.
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