tag:blogger.com,1999:blog-21612359.post9207095490428272015..comments2013-05-27T11:19:29.480-07:00Comments on Antony's Chaos Corner: Verizon has awful customer service!Unknownnoreply@blogger.comBlogger4125tag:blogger.com,1999:blog-21612359.post-34697857414053927312009-05-09T18:37:00.000-07:002009-05-09T18:37:00.000-07:00At least the tech which did come out proved capabl...At least the tech which did come out proved capable and finally fixed the botched install.<br /><br />Relieved and feel drained/exhausted from the experience... Well... mostly the bad experience was from being in the hell which is the automated Verizon system.Antonyhttps://www.blogger.com/profile/13094362409916524291noreply@blogger.comtag:blogger.com,1999:blog-21612359.post-22794451430856725672009-05-09T10:01:00.000-07:002009-05-09T10:01:00.000-07:00Verizon tech arrived to fix issues... But apparent...Verizon tech arrived to fix issues... But apparently, the company has exceedingly poor communication skills as the tech has no idea what it is that he is meant to be doing.<br /><br />Wonderful!Antonyhttps://www.blogger.com/profile/13094362409916524291noreply@blogger.comtag:blogger.com,1999:blog-21612359.post-50234601953724277712009-05-08T10:27:00.000-07:002009-05-08T10:27:00.000-07:00Evidently, it seems that Verizon only offer "best ...Evidently, it seems that Verizon only offer "best effort" availability and have no "Service Level Agreement", even for Business service.<br /><br />I think that trying to offer Business grade service with only "best effort" availability is atrocious, especially when they are charging the customer a premium over their residential customers for essentially the same service.<br /><br />If there was Antonyhttps://www.blogger.com/profile/13094362409916524291noreply@blogger.comtag:blogger.com,1999:blog-21612359.post-7203308701289177432009-05-08T10:20:00.000-07:002009-05-08T10:20:00.000-07:00Bah... hours of my life wasted while on the phone ...Bah... hours of my life wasted while on the phone to Verizon. It is 10:13am and I have already spent 3 hours today.<br />Yesterday, I spent in excess of 5 hours on the phone with them.<br />So... Given their abhorrent attitude as to when they would rectify their problems, it seems that the SLA for "Business Service" is 48 hours.<br /><br />With a SLA of 48 hours and assuming only one failure a Antonyhttps://www.blogger.com/profile/13094362409916524291noreply@blogger.com