06 September 2007

I am not happy. As to why I am not happy, lets consider a hypothetical situation: Imagine you have purchased a new computer and while it was in warranty, it kept crashing and working slow. The manufacturer of the computer thinks that the CPU may be a little faulty so they want you, the end user, to take out the CPU and ship it to Intel for diagnostics. And while you are at it, maybe you should send the video card to Nvidia, just in case.
Would you accept that kind of situation? I doubt it. You purchased the computer whole and complete from one vendor, you do not expect to go to the suppliers of the computer's vendor in order to have it fixed. You'd think it to be unacceptable... What if there was a faulty diode on the motherboard... Would your PC vendor expect you to go to IR for a replacement diode?

Anyways.... Our car has been having problems. It isn't even two years old yet but it has already spent about two months sitting at a Saturn dealership. It has had 3 steering columns replaced. 2 drive wheel bearings. a transmission control modules and an engine management module ... and thats only the expensive parts. Now, we have had the driver's side front drive tyre blow out two times in as many months: Both times, the tyre failed in an identical fashion. Now we (the end user) must send the tyre to the manufacturer to be examined for defects... The first tyre came with the vehicle, the second was purchased from a Saturn dealer.. ie. Both failed tyres came to us via Saturn. WHY DO WE HAVE TO TAKE THE TYRE TO THE MANUFACTURER? Absolutely non-existent customer service: They should be bending over backwards for us, especially when you consider the entire catalogue of faults that this vehicle has had to date.

I am not a happy Saturn customer.
I cannot in good consciousness recommend anyone else to buy a Saturn vehicle.

I wish I had purchased a Volkswagen.
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